Privacy Policy

1. Who We Are

Multikey Living Ltd ("Multikey Living", "we", "us", "our") is a company let specialist operating in South East London. We provide guaranteed rent services to residential landlords through company tenancy agreements.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of the personal information you provide to us. Questions about this policy should be directed to hello@multikeyliving.com.

2. Data We Collect

Information You Provide Directly

• Your name and contact details including email address and phone number
• Property details including address, postcode, type and current tenancy status
• Any additional information you include in enquiry forms or correspondence

Information Collected Automatically

• Technical data such as IP address, browser type, time zone and location
• Information about your visit, including pages viewed and navigation behaviour
• Cookie data as described in Section 8

Information From Third Parties

We may receive information from third-party platforms such as Calendly and Formspree when you use those services to contact us. These providers are subject to their own privacy policies.

3. How We Use Your Data

• To respond to enquiries - When you contact us, we use your information to respond and provide information about our services.
• To provide our services - If you become a landlord partner, we use your data to manage the tenancy agreement and administer the property.
• To send relevant information - With your consent, we may send updates about our services or relevant property market information.
• To improve our services - We use analytics data to understand how our website is used and to improve it.
• To comply with legal obligations - We may process data where required by law, including to comply with anti-money laundering regulations.

4. Legal Basis for Processing

• Consent - Where you have given us explicit consent to contact you or send marketing communications.
• Contract performance - Where processing is necessary to perform a contract with you.
• Legitimate interests - Where processing is in our legitimate interests and not overridden by your rights, such as responding to enquiries.
• Legal obligation - Where we are required to process data to comply with a legal requirement.

5. Sharing Your Data

We do not sell your personal data to third parties. We may share it with service providers who help us operate our business, professional advisers where necessary, or legal authorities where required by law. All third parties are contractually required to protect your data.

6. How Long We Keep Your Data

• Enquiry data - Retained for 12 months after your last contact if you do not proceed, then securely deleted.
• Landlord partnership data - Retained for 7 years after contract end in line with standard property and financial record-keeping requirements.
• Marketing consent records - Retained until you withdraw consent or request deletion.

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, port or object to your personal data. Where processing is based on consent, you may withdraw it at any time. To exercise any of these rights, contact us at hello@multikeyliving.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office at www.ico.org.uk.

8. Cookies

Our website uses essential cookies necessary for the website to function, and may use analytics cookies to understand how visitors use the site. Analytics data is aggregated and anonymised where possible. You can control cookies through your browser settings.

9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction, including encrypted data transmission and restricted access controls. No method of internet transmission is entirely secure. If you believe your data security has been compromised, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

Questions about this Privacy Policy or how we handle your data should be directed to hello@multikeyliving.com. We aim to respond to all data-related enquiries within 30 days.